Supporting XenApp
o XenApp Components
o XenApp Communication
o XenApp Services
o Monitoring and Support Tools
• Monitoring the Server Farm
o Monitoring Tools
o Data Store Monitoring
o IMA Service Monitoring
o Health Monitoring and Recovery
o Configuring Health Monitoring and Recovery
o Hotfix Management
o Managing Hotfixes
o Log Files
o Session Monitoring
o Real Time Data
o Alerts
o Command-Line Utilities
o QUERY Commands
o QFARM Command
o QUERYDC Command
o QUERYHR Command
o QUERYDS Command
• Optimizing the Environment
o Hardware Optimization
o Network Optimization
o Software Optimization
o Configuring a Reboot Schedule
o Optimizing CPU Utilization
o Configuring ICA Connection Limits
o Server Farm Capacity Planning
o Scaling the Data Collector
o Adding, Deleting or Changing Servers and Farms
o Configuring Data Collector Preferences
o Configuring a Dedicated Data Collector
o Configuring Zone Preference and Failover
o Supporting Mixed Server Farms
o Performance Troubleshooting
• Optimizing and Troubleshooting the Data Store
o Data Store Basics
o Data Store Database Performance
o Access Data Store Maintenance and Optimization
o Compacting an Access Database
o Backing Up and Restoring an Access Data Store
o SQL Data Store Maintenance and Optimization
o Migrating to a SQL Data Store
o Data Store Security
o Encrypting IMA Communications
o Data Store Troubleshooting
o Starting the IMA Service
o Troubleshooting the IMA Service
o Troubleshooting the ODBC Connection
o Recreating the Local Host Cache
o Tracing with SQL Profiler
• Optimizing and Troubleshooting Applications
2
o Application Loading
o Application Compatibility
o Streaming Applications
o Troubleshooting Streaming Sessions
o Application Optimizations
o Removing Unnecessary Features
o Siloing Applications
o Disabling Smooth Scrolling
o Virtual Memory Optimization
o Implementing Virtual Memory Management
o Troubleshooting DLL Rebasing
o Application Testing
o Performing Application Unit Testing
o Performing Application Integration Testing
o Application Troubleshooting
• Managing Policies
o Active Directory Policies
o Managing Active Directory Policies
o Processing of Active Directory Policies
o Specifying the User Profile
o Configuring Folder Redirection
o Specifying Logon Scripts
o Citrix Policies
o Processing of Citrix Policies
o Troubleshooting Policies
o Generating a Citrix Resultant Policy
o Generating an Active Directory Resultant Set of Policy Report
o Confirming ICA Listener Settings
o Client Policy Configuration
o Configuring Windows Trusted Sites
• Optimizing and Troubleshooting Printing
o ICA Session Printing
o Citrix Print Manager Service
o Verifying Citrix Print Manager Service Settings
o Print Settings
o Driver Management
o Print Optimization
o Optimizing Printing for LAN Users
o Optimizing Printing for WAN Users
o Printing Troubleshooting
o Troubleshooting Slow Printing Across a WAN
o Overriding Default Administrator Rights
o Identifying Potential Issues
o Troubleshooting Failed Print Jobs
• Optimizing and Troubleshooting Clients
o ICA Sessions
o Administering ICA Sessions
o Initializing ICA Sessions
o Troubleshooting ICA Session Initialization
o ICA Connectivity
o Troubleshooting ICA Connectivity
o Disabling Pass-Through Authentication
o Replacing Application Icons
o RADE Sessions
o Initializing RADE Sessions
o Troubleshooting RADE Session Initialization
o Logons
o Troubleshooting Slow Logons
o ICA Protocol Security
3
o Certificates
o Certificate Revocation List Checking
o Enabling Certificate Revocation List Checking
o Smart Card Support
o Copying Smart Card User Certificates
o Kerberos Authentication
o Configuring Kerberos without Pass-Through Authentication
o Configuring Kerberos with Pass-Through Authentication
• Optimizing and Troubleshooting Sessions
o Session Connection Settings
o Configuring Virtual IP Addresses
o Configuring Broadcast Settings
o Configuring the Citrix XML Service
o Configuring Time Zone Settings
o Session Reconnection Configuration
o Configuring Keep-Alive Settings
o Configuring Session Reliability
o Configuring Auto Client Reconnect
• Optimizing and Troubleshooting Web Interface
o Web Interface Communications
o Web Interface Configuration Methods
o Web Interface Site Structure
o Web Interface Logs
o Enabling Detailed Error Messages
o Internet Explorer and the Web Interface
o Web Interface Security
o Web Interface to XenApp Communication
o Securing Servers with Citrix SSL Relay
o Securing Servers with HTTPS
o Client to XenApp Communication
o Securing Communication from the Client to XenApp
o Client to Web Interface Communication
o Securing Communication from the Client to Web Interface
o Client to Web Interface Communication Troubleshooting
o Verifying Site Settings
o Verifying Settings for All Servers
o Using the Repair Option
o Troubleshooting Web Interface Errors
o Authentication Troubleshooting
o Troubleshooting Explicit Authentication
o Troubleshooting Pass-Through Authentication
o Troubleshooting Smart Card Authentication
o Troubleshooting ICA Authentication Tickets
o Troubleshooting the Least Busy Server Determination
o Troubleshooting Address Translation
o Enabling Tracing with ASP.NE
o Troubleshooting Error Messages
• Optimizing and Troubleshooting Secure Gateway
o Secure Gateway Components
o Secure Gateway Connection Process
o Secure Gateway Monitoring
o Monitoring the Secure Gateway Service
o Monitoring the Secure Ticket Authority
o Using the Secure Gateway Management Console
o Using the Secure Gateway Diagnostics Tool
o Secure Gateway Optimization
o Configuring Secure Gateway with Web Interface
o Installing the Secure Gateway Proxy
o Configuring Firewalls
4
o Load Balancing Servers
o Identifying Keep-Alive Values
o Digital Certificates
o Identifying Server Certificate Requirements
o Secure Gateway Troubleshooting
o Viewing Event Logs and Access Logs
o Identifying Connection Issues
o Identifying Certificate Issues
o Using Web Server Load Balancers
o Placing Secure Gateway Parallel to the Load Balancer
o Using Network Address Translation
o XenApp Components
o XenApp Communication
o XenApp Services
o Monitoring and Support Tools
• Monitoring the Server Farm
o Monitoring Tools
o Data Store Monitoring
o IMA Service Monitoring
o Health Monitoring and Recovery
o Configuring Health Monitoring and Recovery
o Hotfix Management
o Managing Hotfixes
o Log Files
o Session Monitoring
o Real Time Data
o Alerts
o Command-Line Utilities
o QUERY Commands
o QFARM Command
o QUERYDC Command
o QUERYHR Command
o QUERYDS Command
• Optimizing the Environment
o Hardware Optimization
o Network Optimization
o Software Optimization
o Configuring a Reboot Schedule
o Optimizing CPU Utilization
o Configuring ICA Connection Limits
o Server Farm Capacity Planning
o Scaling the Data Collector
o Adding, Deleting or Changing Servers and Farms
o Configuring Data Collector Preferences
o Configuring a Dedicated Data Collector
o Configuring Zone Preference and Failover
o Supporting Mixed Server Farms
o Performance Troubleshooting
• Optimizing and Troubleshooting the Data Store
o Data Store Basics
o Data Store Database Performance
o Access Data Store Maintenance and Optimization
o Compacting an Access Database
o Backing Up and Restoring an Access Data Store
o SQL Data Store Maintenance and Optimization
o Migrating to a SQL Data Store
o Data Store Security
o Encrypting IMA Communications
o Data Store Troubleshooting
o Starting the IMA Service
o Troubleshooting the IMA Service
o Troubleshooting the ODBC Connection
o Recreating the Local Host Cache
o Tracing with SQL Profiler
• Optimizing and Troubleshooting Applications
2
o Application Loading
o Application Compatibility
o Streaming Applications
o Troubleshooting Streaming Sessions
o Application Optimizations
o Removing Unnecessary Features
o Siloing Applications
o Disabling Smooth Scrolling
o Virtual Memory Optimization
o Implementing Virtual Memory Management
o Troubleshooting DLL Rebasing
o Application Testing
o Performing Application Unit Testing
o Performing Application Integration Testing
o Application Troubleshooting
• Managing Policies
o Active Directory Policies
o Managing Active Directory Policies
o Processing of Active Directory Policies
o Specifying the User Profile
o Configuring Folder Redirection
o Specifying Logon Scripts
o Citrix Policies
o Processing of Citrix Policies
o Troubleshooting Policies
o Generating a Citrix Resultant Policy
o Generating an Active Directory Resultant Set of Policy Report
o Confirming ICA Listener Settings
o Client Policy Configuration
o Configuring Windows Trusted Sites
• Optimizing and Troubleshooting Printing
o ICA Session Printing
o Citrix Print Manager Service
o Verifying Citrix Print Manager Service Settings
o Print Settings
o Driver Management
o Print Optimization
o Optimizing Printing for LAN Users
o Optimizing Printing for WAN Users
o Printing Troubleshooting
o Troubleshooting Slow Printing Across a WAN
o Overriding Default Administrator Rights
o Identifying Potential Issues
o Troubleshooting Failed Print Jobs
• Optimizing and Troubleshooting Clients
o ICA Sessions
o Administering ICA Sessions
o Initializing ICA Sessions
o Troubleshooting ICA Session Initialization
o ICA Connectivity
o Troubleshooting ICA Connectivity
o Disabling Pass-Through Authentication
o Replacing Application Icons
o RADE Sessions
o Initializing RADE Sessions
o Troubleshooting RADE Session Initialization
o Logons
o Troubleshooting Slow Logons
o ICA Protocol Security
3
o Certificates
o Certificate Revocation List Checking
o Enabling Certificate Revocation List Checking
o Smart Card Support
o Copying Smart Card User Certificates
o Kerberos Authentication
o Configuring Kerberos without Pass-Through Authentication
o Configuring Kerberos with Pass-Through Authentication
• Optimizing and Troubleshooting Sessions
o Session Connection Settings
o Configuring Virtual IP Addresses
o Configuring Broadcast Settings
o Configuring the Citrix XML Service
o Configuring Time Zone Settings
o Session Reconnection Configuration
o Configuring Keep-Alive Settings
o Configuring Session Reliability
o Configuring Auto Client Reconnect
• Optimizing and Troubleshooting Web Interface
o Web Interface Communications
o Web Interface Configuration Methods
o Web Interface Site Structure
o Web Interface Logs
o Enabling Detailed Error Messages
o Internet Explorer and the Web Interface
o Web Interface Security
o Web Interface to XenApp Communication
o Securing Servers with Citrix SSL Relay
o Securing Servers with HTTPS
o Client to XenApp Communication
o Securing Communication from the Client to XenApp
o Client to Web Interface Communication
o Securing Communication from the Client to Web Interface
o Client to Web Interface Communication Troubleshooting
o Verifying Site Settings
o Verifying Settings for All Servers
o Using the Repair Option
o Troubleshooting Web Interface Errors
o Authentication Troubleshooting
o Troubleshooting Explicit Authentication
o Troubleshooting Pass-Through Authentication
o Troubleshooting Smart Card Authentication
o Troubleshooting ICA Authentication Tickets
o Troubleshooting the Least Busy Server Determination
o Troubleshooting Address Translation
o Enabling Tracing with ASP.NE
o Troubleshooting Error Messages
• Optimizing and Troubleshooting Secure Gateway
o Secure Gateway Components
o Secure Gateway Connection Process
o Secure Gateway Monitoring
o Monitoring the Secure Gateway Service
o Monitoring the Secure Ticket Authority
o Using the Secure Gateway Management Console
o Using the Secure Gateway Diagnostics Tool
o Secure Gateway Optimization
o Configuring Secure Gateway with Web Interface
o Installing the Secure Gateway Proxy
o Configuring Firewalls
4
o Load Balancing Servers
o Identifying Keep-Alive Values
o Digital Certificates
o Identifying Server Certificate Requirements
o Secure Gateway Troubleshooting
o Viewing Event Logs and Access Logs
o Identifying Connection Issues
o Identifying Certificate Issues
o Using Web Server Load Balancers
o Placing Secure Gateway Parallel to the Load Balancer
o Using Network Address Translation
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